Europäische Zentralbank
Sonnemannstraße 20
60314 Frankfurt am Main
www.ecb.europa.eu

Bundesanstalt für Finanzdienstleistungsaufsicht
Graurheindorfer Str. 108
53117 Bonn
und
Marie-Curie-Str. 24-28
60439 Frankfurt am Main
www.bafin.de

In the event of disputes with Sparkasse, you have the option of contacting the arbitration body of the Deutscher Sparkassen- und Giroverband e.V.. Your concern is to be sent in written form to the following address:

Deutscher Sparkassen- und Giroverband e.V.
Schlichtungsstelle
Charlottenstraße 47
10117 Berlin
www.s-schlichtungsstelle.de

The details shall be set out by the rules of procedure of the Deutscher Sparkassen- und Giroverband e.V. arbitration body, which shall be provided on request.

 Kreissparkasse Heinsberg is a member of the Dispute Resolution Scheme of this approved Consumer Dispute Resolution Scheme.

Information on the register of insurance brokers
Registry number: VVRN D-XGWO-VBHI1-50
DIHK | Deutsche Industrie- und Handelskammer
Breite Straße 29
10178 Berlin
www.vermittlerregister.info
0180 600 58 50
(Festnetzpreis 0,20 €/Anruf; Mobilfunkpreise maximal 0,60 €/Anruf)

Competent professional chamber
Industrie- und Handelskammer Aachen
Theaterstraße 6-10
52062 Aachen

Type of activity
Insurance representatives licensed as per Section 34d Paragraph 7 Industrial Code (GewO); Federal Republic of Germany

Professional regulations

• Section 34d German Industrial Code (GewO)
  
• Sections 59 - 68 German Insurance Contract Act (VVG)
  
• Section 48b German Insurance Supervision Act (VAG)
• German Regulation on Insurance Mediation and Advice (VersVermV)